Outage in Payments Hub
Payments Hub - Virtual Terminal
Resolved MinorIncident Report
Summary AI Generated
A bug in Payments Hub's Virtual Terminal prevented customers from being saved when a physical address was entered during a transaction. Merchants could work around the issue by leaving address fields blank and adding the address later via the Customer Directory. A fix was deployed after approximately 2.8 hours, fully resolving the issue.
We are investigating an issue on Payments Hub where adding a customer's physical address when using the Virtual Terminal prevents the customer from being saved.
Workaround: Leave the address fields blank during the transaction to save the customer and complete the sale. You can then add the physical address directly through the Customer Directory.
Our team is actively working on a fix and will provide updates here as soon as they are available.
Components affected
Payments Hub - Merchant PortalTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/01/2026 01:09AM
A fix has been deployed for adding a customer's physical address during a Virtual Terminal transaction. The workaround is no longer required. We apologize for any inconvenience this may have caused.
IDENTIFIED
7 days ago - at 07/31/2026 10:22PM
We are investigating an issue on Payments Hub where adding a customer's physical address when using the Virtual Terminal prevents the customer from being saved.
Workaround: Leave the address fields blank during the transaction to save the customer and complete the sale. You can then add the physical address directly through the Customer Directory.
Our team is actively working on a fix and will provide updates here as soon as they are available.
Latest Payments Hub outages
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