Outage in Payments Hub
Ingenico Desk/2600 Terminals
Resolved MinorIncident Report
Summary AI Generated
Some Ingenico Desk/2600 payment terminals experienced freezing or unresponsiveness issues that affected Terminal Downloads (NAB/EPX) services. Users could temporarily resolve the problem by performing a manual hardware reset using the Yellow and Special Characters buttons, while the service provider worked on an automated software update. The incident was resolved after approximately 19 days through the software update deployment.
Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation. We are working to resolve this through an automated software update as quickly as possible.
If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below:
How to Reset Your Terminal
1. Locate the Yellow button and the Special Characters button on the keypad.
2. Press and hold both buttons simultaneously.
3. Continue holding until the screen goes blank and the terminal begins to reboot.
Need Further Assistance?
If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help.
Support Line: 866-485-8999
Thank you for your patience and for being a valued customer.
Components affected
Payments Hub Terminal Downloads (NAB/EPX)Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/10/2026 10:33PM
This incident has been resolved.
MONITORING
27 days ago - at 05/22/2026 08:48PM
Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation. We are working to resolve this through an automated software update as quickly as possible.
If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below:
How to Reset Your Terminal
1. Locate the Yellow button and the Special Characters button on the keypad.
2. Press and hold both buttons simultaneously.
3. Continue holding until the screen goes blank and the terminal begins to reboot.
Need Further Assistance?
If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help.
Support Line: 866-485-8999
Thank you for your patience and for being a valued customer.
Latest Payments Hub outages
Service Alert – Visa Funding Discrepancies - about 15 hours ago
American Express Card Descriptors - about 17 hours ago
Funding Delay Notice – Merrick Bank NDF Merchants - 4 days ago
Cellular Connectivity Issues: PAX A920/A920 Pro - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
