Outage in Payments Hub
American Express Card Descriptors
Resolved MinorIncident Report
Summary AI Generated
A minor incident affecting Payments Hub's EPX component caused some American Express card transactions to display incorrect merchant descriptor information in cardholder digital applications. The issue lasted approximately 5 days (120 hours) from June 18 to June 23, 2026. The incident was resolved on June 23, 2026.
We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications.
Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available.
We apologize for any inconvenience and appreciate your patience.
Components affected
Payments Hub EPXTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 06/23/2026 02:30PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 06/18/2026 02:25PM
We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications.
Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available.
We apologize for any inconvenience and appreciate your patience.
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