Outage in Paymentsense

Transactions down?

Resolved Major
September 12, 2024 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

We're aware of an issue with a third party which is preventing some Paymentsense customers from transacting. We’re working on it urgently to get everything back up and running. Sorry for the inconvenience.
Components affected
Paymentsense Card machines Paymentsense Authorisation gateway Paymentsense Integrations Paymentsense Customer support Paymentsense Online Payments
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/12/2024 04:53PM

Earlier today we experienced a technical issue caused by a third party, which prevented some Paymentsense customers from transacting. This issue has now been resolved and you can keep taking payments as normal. Thanks for your patience.

MONITORING 3 months ago - at 09/12/2024 03:46PM

Payments should now be working again.

Your machine should now be taking payments as normal.

INVESTIGATING 3 months ago - at 09/12/2024 10:52AM

We're aware of an issue with a third party which is preventing some Paymentsense customers from transacting.
We’re continuing to working on it urgently to get everything back up and running. Sorry for the inconvenience.

INVESTIGATING 3 months ago - at 09/12/2024 10:38AM

We're aware of an issue with a third party which is preventing some Paymentsense customers from transacting.
We’re continuing to working on it urgently to get everything back up and running. Sorry for the inconvenience.

INVESTIGATING 3 months ago - at 09/12/2024 08:58AM

We're aware of an issue with a third party which is preventing some Paymentsense customers from transacting.
We’re working on it urgently to get everything back up and running. Sorry for the inconvenience.

Latest Paymentsense outages

Global IT Outage not affecting Paymentsense services - 5 months ago
Bank transfers are running late - about 1 year ago
Your bank transfer may be later than usual - over 1 year ago
Intermittent issues processing online payments - over 1 year ago
Transaction data in the app - over 1 year ago

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