Outage in PayRetailers

Decrease in Conversion Rates

Resolved Minor
October 20, 2025 - Started 12 days ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently experiencing degraded performance affecting both payins and payouts in all countries. The issue is related to an ongoing incident with AWS services partially impacting our partner's infrastructure. Our team is actively monitoring the situation and working to restore normal performance.

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Latest Updates ( sorted recent to last )
IDENTIFIED 12 days ago - at 10/20/2025 08:16AM

We are currently experiencing degraded performance affecting both payins and payouts in all countries. The issue is related to an ongoing incident with AWS services partially impacting our partner's infrastructure. Our team is actively monitoring the situation and working to restore normal performance.

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