Outage in PayRetailers

Back Office is undergoing performance issues

Resolved Minor
October 24, 2025 - Started 7 days ago - Lasted 1 day
Official incident page

Incident Report

We would like to inform you of an ongoing incident with our Back Office. Our team is actively investigating the issue and working to resolve it as quickly as possible. At this time, we anticipate that our backoffice may be inaccessible. We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.
Components affected
PayRetailers API

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/26/2025 12:12AM

This incident has been resolved.

MONITORING 6 days ago - at 10/25/2025 11:02PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 10/25/2025 03:30PM

The Merchant Back Office is currently accessible.

We are still experiencing issues sending reports by email through the site.

We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

INVESTIGATING 7 days ago - at 10/24/2025 11:22PM

We would like to inform you of an ongoing incident with our Back Office. Our team is actively investigating the issue and working to resolve it as quickly as possible.
At this time, we anticipate that our backoffice may be inaccessible.
We will keep you updated on the progress of the resolution and notify you once the issue has been fully resolved.

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