Third party service disruption - RS2

This incident has been resolved.

Please be advised that we are currently loading the missing data to our portals. The complete transaction information is already available in the Transaction section, while the account statement data is expected to be visible on Monday, November 18th by the end of the day. The Scheduled reports have already been delivered to the SFTP servers. Thank you for your understanding.

Please be advised that we are still working on correction of the historical data that was impacted during the incident. More updates to follow.

Please be advised that our partner RS2 performed a fix and data visibility for transactions posted after October 24th is normalized. Next, they are working on the correction of the historical data impacted during the incident. More updates to follow.

We are currently experiencing issues with data visibility in the following areas:
Account statement
Scheduled reports
Scheme rejected transactions

We are currently investigating this issue.