Outage in Paysafe

Service Disruption - Unity Merchant Portal

Resolved Minor
March 04, 2025 - Started 4 days ago - Lasted about 14 hours
Official incident page

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Outage Details

Please be advised that we have identified an issue with the Unity Merchant Portal (OPTIC Portal). Some merchants may experience slowness in data population. The teams have a identified the root cause, and a fix is being developed. More updates to follow. Reference ID:INC0254629
Components affected
Paysafe Unity Merchant Portal
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 03/05/2025 05:52AM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:

MONITORING 4 days ago - at 03/04/2025 09:00PM

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:

IDENTIFIED 4 days ago - at 03/04/2025 04:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 4 days ago - at 03/04/2025 04:17PM

Please be advised that we have identified an issue with the Unity Merchant Portal (OPTIC Portal).
Some merchants may experience slowness in data population.
The teams have a identified the root cause, and a fix is being developed.
More updates to follow.

Reference ID:INC0254629

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