Outage in Paysafe

OPTIC Portal Service Disruption

Resolved Minor
April 01, 2025 - Started 20 days ago - Lasted about 5 hours
Official incident page

IsDown continuously monitors the Paysafe status page and multiple sources to provide up-to-date information. Check back with us for the latest Paysafe uptime status.

Outage Details

We are investigating potential issue with the OPTIC Portal and apologize for the impact this might have on your business. Some users may be logged off when navigating to the All Transactions tab when accessing the portal through the Single Sign-On. Further updates will follow. MIM Paysafe Reference ID: INC0256594
Components affected
Paysafe Unity Merchant Portal
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 04/01/2025 12:27PM

The incident has been resolved successfully and the impacted services are fully restored.
We apologize for the impact this issue had on your business.
We value your partnership and appreciate your understanding while the situation was being remediated.

MIM Paysafe

Reference ID:INC0256594

MONITORING 20 days ago - at 04/01/2025 11:40AM

A solution has been implemented and activity on the impacted services is being monitored.
We will keep you informed on progress.

MIM Paysafe

Reference ID:INC0256594

IDENTIFIED 20 days ago - at 04/01/2025 07:47AM

The root cause of this incident has been identified and our technical teams are working on implementing a solution.
We will keep you informed on the progress.

MIM Paysafe

Reference ID:INC0256594

INVESTIGATING 20 days ago - at 04/01/2025 07:47AM

We are investigating potential issue with the OPTIC Portal and apologize for the impact this might have on your business.
Some users may be logged off when navigating to the All Transactions tab when accessing the portal through the Single Sign-On.
Further updates will follow.

MIM Paysafe

Reference ID: INC0256594

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