Handpoint Express Service Disruption

We are pleased to inform you that Handpoint services have been restored following the nationwide power outage in Spain.
Transaction processing capabilities have resumed, and systems are operating normally. Our teams, along with our partners, continue to closely monitor performance to ensure full stability.
We appreciate your patience and understanding throughout this disruption and will remain vigilant in our monitoring efforts.
Thank you for your continued trust.

Reference ID:INC0262198

We would like to provide an update regarding the service disruption affecting Handpoint transactions.

At this time, the situation remains unchanged. Handpoint continues to be impacted by the nationwide power outage in Spain, following the declared state of emergency. The outage has disrupted the AWS DirectConnect connection to Handpoint’s data center, affecting transaction processing capabilities.

This event remains classified as a force majeure situation beyond Handpoint’s control, and there is still no estimated time for power restoration. Resolution efforts depend on Spain’s national grid operator.

We remain in close contact with our partner and will promptly share any updates as they become available. We sincerely apologize for the ongoing inconvenience and appreciate your continued patience and understanding.

We have been informed by our partner, Handpoint, that their system is currently impacted by the nationwide power outage in Spain, where a state of emergency has been declared. This outage has disrupted the AWS DirectConnect connection to Handpoint’s data center, thereby affecting their ability to process transactions. Handpoint has classified this as a force majeure event, entirely beyond their control, and they currently do not have an estimated time for power restoration. The resolution of this issue is dependent on Spain’s grid operator.
We sincerely apologize for the inconvenience this disruption may be causing your business. Please be assured that we are in continuous communication with our partner to expedite a resolution and will keep you updated on any new developments.

Thank you for your understanding and patience.

We are investigating potential issue with the service mentioned below and apologize for the impact this might have on your business.
Further updates will follow.

MIM Paysafe

Reference ID:INC0262198