Outage in PayTrace

Errors on Global Payments Processing Platform

Resolved Minor
February 03, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We have identified the issues that are sporadically affecting the ability to process transactions on the Global Payments Processing Platform are continuing. Our technology team continues to work with Global to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.
Components affected
PayTrace Global Payments (GBL)
The Status Page Aggregator Built for IT Teams

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/03/2023 08:48PM

During a call troubleshooting the issue with the Global Payments NOC team, the teams were able to make a change on the backend that has stabilized traffic. Transactions are now processing like normal.

Once we have the root cause analysis for the incident we will update our Status Page with the details.

Thank you all for your patience.

IDENTIFIED over 2 years ago - at 02/03/2023 03:06PM

We have identified the issues that are sporadically affecting the ability to process transactions on the Global Payments Processing Platform are continuing. Our technology team continues to work with Global to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.

Latest PayTrace outages

PayTrace Website Latency - about 1 month ago
Recurring Payments Issue - 4 months ago
PayTrace Website Latency - 6 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook