Outage in PayTrace

NGT TDC Processing Platform Issue

Resolved Minor
September 26, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified the issues that are sporadically affecting the ability to process transactions on the NGT TDC Processing Platform. Our technology team is working with NGT to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.
Components affected
PayTrace NGT TDC (NPT)
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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/26/2023 06:21PM

NGT TDC Processing Platform is back up and running. Transactions are now processing like normal. NGT has confirmed the connectivity issue was on their end, and their team was able to fix the bug.

Thank you for your patience during this issue.

PayTrace

IDENTIFIED about 2 years ago - at 09/26/2023 04:44PM

We have identified the issues that are sporadically affecting the ability to process transactions on the NGT TDC Processing Platform. Our technology team is working with NGT to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.

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