Outage in PayTrace

NGT TDC Processing Platform Issue

Resolved Minor
September 26, 2023 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Need to monitor PayTrace outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PayTrace, and never miss an outage again.
Start Free Trial

Outage Details

We have identified the issues that are sporadically affecting the ability to process transactions on the NGT TDC Processing Platform. Our technology team is working with NGT to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.
Components affected
PayTrace NGT TDC (NPT)
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/26/2023 06:21PM

NGT TDC Processing Platform is back up and running. Transactions are now processing like normal. NGT has confirmed the connectivity issue was on their end, and their team was able to fix the bug.

Thank you for your patience during this issue.

PayTrace

IDENTIFIED about 1 year ago - at 09/26/2023 04:44PM

We have identified the issues that are sporadically affecting the ability to process transactions on the NGT TDC Processing Platform. Our technology team is working with NGT to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.

Latest PayTrace outages

Latency on Sign On Page - 3 months ago
AWS Issue Impacting PayTrace Connectivity - 5 months ago
PayTrace.net currently - 5 months ago
Possible Performance Issues - 5 months ago
Possible Performance Issues - 5 months ago

Be the first to know when PayTrace and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE