Outage in PayTrace

Communication Errors Impacting NGT Processing

Resolved Major

February 20, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue. We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

Components affected

PayTrace NGT TDC (NPT)

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 02/20/2025 05:08PM

The NGT Team has resolved the issue, and processing is back up and running normally.

IDENTIFIED 12 months ago - at 02/20/2025 04:29PM

We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue.

We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

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