Outage in PayU Latam

Degradation with Payment KLAP CHILE

Resolved Minor
December 06, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Dear Customer Since 15:15 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam Chile Payment Processing

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/06/2022 09:27PM

Dear Customer,



Since the 16:15 GMT - 5 the problem has been solved, KLAP in CHILE for the PAYU platform is operating



Stability on the part of the network is confirmed and normality in transactionality is evidenced.



Sincerely,
PayU customer service.

INVESTIGATING almost 3 years ago - at 12/06/2022 08:43PM

Dear Customer



Since 15:15 GMT - 5 we are having problems with KLAP in CHILE for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.



A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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