Outage in PayU Latam

Degradation with Payment PAYMENTS API

Resolved Major
December 27, 2024 - Started 10 months ago - Lasted 44 minutes
Official incident page

Incident Report

Dear Customer Since 11:00 GMT - 5 we are experiencing problems with PAYMENTS API for the PayU platform, however, we do not present transactional crash. We are working with our Support Team to get a quick solution. A SMALL subset of our customers may be experiencing an increase in the rate of transactions, we apologize for any inconvenience this may be causing.
Components affected
PayU Latam PayU Payments API

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/27/2024 04:46PM

Dear Customer,


Since 11:30 the incident has been resolved, PAYMENTS API for the PayU platform has been operating with high transactional approval rate. The service has been reestablished.

Sincerely,
PayU customer service.

INVESTIGATING 10 months ago - at 12/27/2024 04:21PM

Dear Customer

Since 11:00 GMT - 5 we are experiencing problems with PAYMENTS API for the PayU platform, however, we do not present transactional crash. We are working with our Support Team to get a quick solution.

A SMALL subset of our customers may be experiencing an increase in the rate of transactions, we apologize for any inconvenience this may be causing.

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