Outage in PayU Latam

Degradation with CHECKOUT-PAYU

Resolved Major
January 29, 2025 - Started 9 months ago - Lasted 26 minutes
Official incident page

Incident Report

Dear Customer Since 16:43 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you. Sincerely Customer Service PayU.
Components affected
PayU Latam PayU Web Checkout
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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/29/2025 10:33PM

Dear Customer,



Since 17:30 the incident has been resolved, PayU Web Checkout Platform in LATAM for the PayU platform is operating with high transactional approval.



Sincerely,
PayU customer service.

INVESTIGATING 9 months ago - at 01/29/2025 10:08PM

Dear Customer

Since 16:43 GMT -5 we are experiencing problems with our PayU Web Checkout Platform. We are working on the issue with our Incident's Team in order to get a sooner solution for it. A small subset of our customers is experiencing transactional problems, we apologize for any inconvenience this may be cause to you.

Sincerely
Customer Service PayU.

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