Outage in PayU Latam

PAYU PLATFORM DEGRADATION

Resolved Major
February 25, 2025 - Started 8 months ago - Lasted 30 minutes
Official incident page

Incident Report

Dear Customer Since 16:25 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible. A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing. Sincerely, PayU customer service.
Components affected
PayU Latam PayU Web Checkout PayU Latam PayU Payments API
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/25/2025 09:40PM

Dear Customer,


Since 16:31 GMT - 5 the incident has been resolved, our PAYU PLATFORM is operating with high transactional approval.

Sincerely,
PayU customer service.

INVESTIGATING 8 months ago - at 02/25/2025 09:28PM

Dear Customer

Since 16:25 UTC -5 (Colombia's time) we are identifying troubles in transactional processing in our PAYU PLATFORM which could be generating a degradation of the service. Our technical team is evaluating the impact, and they are working to resolve the issue as soon as possible.

A small subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.



Sincerely,
PayU customer service.

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