Outage in PDF Generator API
Document Generation Downtime in Enterprise Deployment (EU)
Resolved MajorIncident Report
A configuration issues caused downtime in Enterprise Deployment EU. We have found the root cause and are updating the deployment configuration.
Components affected
PDF Generator API Editor Service PDF Generator API Document Generation Service PDF Generator API Customer Portal
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 12/18/2024 09:16AM
The issue affected Enterprise EU customers using API v4 for document generation. The problem was caused by the misconfiguration of the Generator API endpoints required by the latest release updates to generation logic. We are looking into how we can improve the configuration management to mitigate risks in the future.
MONITORING
10 months ago - at 12/18/2024 08:40AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 months ago - at 12/18/2024 08:34AM
A configuration issues caused downtime in Enterprise Deployment EU. We have found the root cause and are updating the deployment configuration.
Latest PDF Generator API outages
Elevated API Errors - 4 months ago
Document Generation Delays - 8 months ago
Document Generation Delays - 11 months ago
Elevated API Errors on Document Generation APIs - about 1 year ago
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