Outage in PDF Generator API
Document Generation Downtime in Enterprise Deployment (EU)
Resolved Major
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Outage Details
Components affected
PDF Generator API Editor Service PDF Generator API Document Generation Service PDF Generator API Customer PortalLatest Updates ( sorted recent to last )
The issue affected Enterprise EU customers using API v4 for document generation. The problem was caused by the misconfiguration of the Generator API endpoints required by the latest release updates to generation logic. We are looking into how we can improve the configuration management to mitigate risks in the future.
A fix has been implemented and we are monitoring the results.
A configuration issues caused downtime in Enterprise Deployment EU. We have found the root cause and are updating the deployment configuration.
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