Outage in PDF Generator API

Elevated API Errors

Resolved Major

January 06, 2026 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We're experiencing an elevated level of API errors and are currently looking into the issue.

Components affected

PDF Generator API Document Generation Service PDF Generator API Customer Portal PDF Generator API Editor Service

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 01/06/2026 08:32PM

We have resoled the issue.

IDENTIFIED about 1 month ago - at 01/06/2026 08:27PM

We have identified the root cause of the issue and are applying a fix.

INVESTIGATING about 1 month ago - at 01/06/2026 08:03PM

We're experiencing an elevated level of API errors and are currently looking into the issue.

Latest PDF Generator API outages

Enterprise US and EU Service Interruption - about 2 months ago

Service Degradation: Intermittent Failures in Document Generation - 6 months ago

Elevated API Errors - 8 months ago

Document Generation Delays - 11 months ago

Document Generation Downtime in Enterprise Deployment (EU) - about 1 year ago

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