Service Degradation: Intermittent Failures in Document Generation

Our team is currently addressing a service degradation impacting our document generation feature. We understand the importance of this service to your workflow, and our teams are working diligently to restore full functionality. What is happening? Starting at approximately 12:00 AM UTC, we identified an issue causing intermittent failures for document generation requests. Our monitoring indicates that approximately 50% of these requests are currently failing. Our investigation has traced the root cause of performance issues within our Redis cache layer in our primary AWS Region. What are we doing? Our DevOps and Engineering teams are actively working on a resolution. We are currently implementing remediation steps to restore cache stability and bring the service back to full health. We are confident in our team's ability to resolve this matter promptly. We sincerely apologise for the disruption this has caused and appreciate your patience.