Outage in PDF Generator API
Elevated API Errors
Resolved Minor
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Outage Details
We're experiencing an elevated level of API errors due to cache issues. The team is working on solving the issue.
Components affected
PDF Generator API Document Generation ServiceLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/18/2025 10:56AM
Root cause: Redis ran out of memory when a huge base64-encoded PDF got stuck in the document-delivery queue, pushing usage over 90%. The team temporarily upgraded the Redis node to a bigger instance, which cleared the alert, and then deleted the oversized queue key to free up about 1.2 GB.
IDENTIFIED
about 2 months ago - at 06/18/2025 10:30AM
We're experiencing an elevated level of API errors due to cache issues. The team is working on solving the issue.
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