Outage in PDF Generator API
Elevated API Errors
Resolved MinorIncident Report
We're experiencing an elevated level of API errors due to cache issues. The team is working on solving the issue.
Components affected
PDF Generator API Document Generation Service
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 06/18/2025 10:56AM
Root cause: Redis ran out of memory when a huge base64-encoded PDF got stuck in the document-delivery queue, pushing usage over 90%. The team temporarily upgraded the Redis node to a bigger instance, which cleared the alert, and then deleted the oversized queue key to free up about 1.2 GB.
IDENTIFIED
4 months ago - at 06/18/2025 10:30AM
We're experiencing an elevated level of API errors due to cache issues. The team is working on solving the issue.
Latest PDF Generator API outages
Document Generation Delays - 8 months ago
Document Generation Downtime in Enterprise Deployment (EU) - 10 months ago
Document Generation Delays - 11 months ago
Elevated API Errors on Document Generation APIs - about 1 year ago
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