Outage in PDQ
SimpleMDM: Application Performance Degradation
Resolved MajorIncident Report
Summary AI Generated
SimpleMDM experienced significant performance degradation lasting 4.4 hours, affecting app licensing and distribution, app upload processing, configuration profile distribution, and Apple Business Manager device assignment sync. The service required a temporary maintenance window to implement fixes, with delays persisting after the initial fix attempt. The incident was ultimately resolved after identifying and deploying a second fix, with performance returning to normal.
We are seeing significant delays across the product. We are currently investigating.
Components affected
PDQ Configuration Profile Distribution PDQ Apple Business Manager Device Assignment Sync (DEP) PDQ App Licensing and Distribution PDQ App Upload ProcessingTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/12/2026 08:51PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/12/2026 08:12PM
We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.
IDENTIFIED
about 1 month ago - at 03/12/2026 08:02PM
We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.
MONITORING
about 1 month ago - at 03/12/2026 06:32PM
The site is back up and processes are picking back up. We are monitoring for additional issues.
IDENTIFIED
about 1 month ago - at 03/12/2026 05:49PM
We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.
INVESTIGATING
about 1 month ago - at 03/12/2026 05:47PM
We are continuing to investigate this issue.
INVESTIGATING
about 1 month ago - at 03/12/2026 05:22PM
We are seeing significant delays across the product. We are currently investigating.
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