Outage in PDQ

SimpleMDM: Application Performance Degradation

Resolved Major

March 12, 2026 - Started 13 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

SimpleMDM experienced significant performance degradation lasting 4.4 hours, affecting app licensing and distribution, app upload processing, configuration profile distribution, and Apple Business Manager device assignment sync. The service required a temporary maintenance window to implement fixes, with delays persisting after the initial fix attempt. The incident was ultimately resolved after identifying and deploying a second fix, with performance returning to normal.

We are seeing significant delays across the product. We are currently investigating.

Components affected

PDQ App Licensing and Distribution PDQ App Upload Processing PDQ Configuration Profile Distribution PDQ Apple Business Manager Device Assignment Sync (DEP)

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Latest Updates ( sorted recent to last )

RESOLVED 13 days ago - at 03/12/2026 08:51PM

This incident has been resolved.

MONITORING 13 days ago - at 03/12/2026 08:12PM

We have identified the problem and have rolled out a fix. We expect performance to improve but are continuing to monitor the situation.

IDENTIFIED 13 days ago - at 03/12/2026 08:02PM

We are again seeing significant delays that were not resolved by the initial fix. We are working on resolving this.

MONITORING 13 days ago - at 03/12/2026 06:32PM

The site is back up and processes are picking back up. We are monitoring for additional issues.

IDENTIFIED 13 days ago - at 03/12/2026 05:49PM

We are putting up a maintenance page in order to implement a fix. The service will be down temporarily.

INVESTIGATING 13 days ago - at 03/12/2026 05:47PM

We are continuing to investigate this issue.

INVESTIGATING 13 days ago - at 03/12/2026 05:22PM

We are seeing significant delays across the product. We are currently investigating.

Latest PDQ outages

Connect Software Tab missing some data from software scans - 1 day ago

Connect device scans and deployment statues are delayed - 9 days ago

SimpleMDM: Apple Business Manager Device Assignment Sync (DEP sync) experiencing significant delays for manual syncs - 12 days ago

Connect Scans are delayed - 12 days ago

Connect Scans are backed up, deployments delayed - 14 days ago

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