Outage in Pencil

Service Disruption and Recovery

Resolved Minor

March 03, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Earlier today, our platform experienced approximately one hour of downtime due to a failed migration in the latest release. The issue stemmed from a misconfiguration that disrupted the connection between our database and one of our identity services, temporarily preventing users from logging in. To restore stability, we immediately rolled back the release, and the platform is now fully operational. We sincerely apologize for the inconvenience and appreciate your patience. Our team is actively reviewing the incident to implement safeguards and prevent similar issues in the future. Thank you for your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 03/03/2025 08:16AM

Earlier today, our platform experienced approximately one hour of downtime due to a failed migration in the latest release. The issue stemmed from a misconfiguration that disrupted the connection between our database and one of our identity services, temporarily preventing users from logging in.

To restore stability, we immediately rolled back the release, and the platform is now fully operational. We sincerely apologize for the inconvenience and appreciate your patience. Our team is actively reviewing the incident to implement safeguards and prevent similar issues in the future.
Thank you for your understanding.

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