Outage in Perception Point

Ticketing System and Alerts Issue

Resolved Minor
October 07, 2024 - Started about 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently experiencing issues with our ticketing system and alerting mechanism due to a problem with a third-party vendor. For incident investigations, please email incidents@perception-point.io with the relevant email details. For support, contact us at support@perception-point.io. We apologize for any inconvenience and appreciate your understanding.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/08/2024 06:59AM

The issue has now been resolved. The alerts and reports will be sent shortly.

We apologize for the inconvenience and appreciate your understanding.

IDENTIFIED about 1 year ago - at 10/07/2024 11:11AM

We are currently experiencing issues with our ticketing system and alerting mechanism due to a problem with a third-party vendor.

For incident investigations, please email incidents@perception-point.io with the relevant email details.

For support, contact us at support@perception-point.io.

We apologize for any inconvenience and appreciate your understanding.

Latest Perception Point outages

We are currently experiencing email delivery delays due to an ongoing AWS EC2 issue in the US environment. - 2 days ago
A small amount of emails in our US environment are taking longer time to scan - We are investigating the slowness - about 1 month ago
We are experiencing a load in the US environment that causes email delivery delays - 3 months ago
We are investigating reports about email delivery delays - 4 months ago
We are investigating reports of slow email delivery - 8 months ago

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