Minor
May 7, 2026
May 2026: Perplexity Website and API incident
Detected
May 7, 2026 8:23 PM EDT
·
Resolved
May 8, 2026 12:19 AM EDT
·
Duration
about 4 hours
Perplexity experienced instability affecting a small percentage of users on both their website and API services for 1.6 hours. The root cause was identified as an issue with the underlying AWS infrastructure. The incident was resolved by working with the AWS team to mitigate the infrastructure problem and restore full service.