Outage in Persona
Elevated latency and canceled TIN verifications
Resolved Minor
October 07, 2025 - Started 7 months ago
- Lasted about 2 hours
Incident Report
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're actively investigating the issue.
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Latest Updates ( sorted recent to last )
MONITORING
7 months ago - at 10/07/2025 04:58PM
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. A fix has been applied and we're monitoring performance.
IDENTIFIED
7 months ago - at 10/07/2025 04:18PM
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're identified the root cause of the issue and have implemented a fix.
INVESTIGATING
7 months ago - at 10/07/2025 03:22PM
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're actively investigating the issue.
Latest Persona outages
Elevated External API Errors - 13 days ago
Degraded Performance for Verifications - about 1 month ago
Increased latency - about 2 months ago
We are investigating an issue on our platform - about 2 months ago
Elevated workflow latency - 3 months ago
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