Outage in Persona
Elevated latency and canceled TIN verifications
Resolved Minor
October 07, 2025 - Started about 2 hours ago
- Lasted about 2 hours
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Outage Details
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're actively investigating the issue.
Latest Updates ( sorted recent to last )
MONITORING
about 2 hours ago - at 10/07/2025 04:58PM
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. A fix has been applied and we're monitoring performance.
IDENTIFIED
about 2 hours ago - at 10/07/2025 04:18PM
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're identified the root cause of the issue and have implemented a fix.
INVESTIGATING
about 3 hours ago - at 10/07/2025 03:22PM
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're actively investigating the issue.
Latest Persona outages
Increased Latency and Errors - about 21 hours ago
Degraded Performance in APAC - 11 days ago
Persona Transactions temporarily unavailable - 25 days ago
Investigating increased latency across the platform - 26 days ago
Increased workflow run errors in all regions - about 1 month ago
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