Outage in Persona
Increased latency on webhooks
Resolved Minor
October 25, 2025 - Started 2 days ago
- Lasted about 2 hours
Incident Report
We are investigating increased latencies on webhook responses for US-based organizations.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 10/25/2025 12:43AM
Mitigations have been deployed. Webhook response times have recovered and we are processing all new webhook delivery events at expected rates.
IDENTIFIED
2 days ago - at 10/25/2025 12:31AM
We continue to work to remediate the problem. We have made headway with our efforts and webhook response times are decreasing. In order to mitigate issues, webhook retries were disabled at approximately October 25 00:15 UTC and reenabled at 00:30 UTC.
IDENTIFIED
2 days ago - at 10/24/2025 11:39PM
We have identified the problem and are deploying fixes.
INVESTIGATING
2 days ago - at 10/24/2025 11:32PM
We are investigating increased latencies on webhook responses for US-based organizations.
Latest Persona outages
Increased Latency - 3 days ago
Elevated latency and canceled TIN verifications - 20 days ago
Increased Latency and Errors - 20 days ago
Degraded Performance in APAC - about 1 month ago
Persona Transactions temporarily unavailable - about 1 month ago
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