Outage in Persona

Cloudflare outage impacting some Persona websites

Resolved Minor
November 18, 2025 - Started about 2 months ago - Lasted 40 minutes

Incident Report

A global Cloudflare outage is impacting some Persona websites. Users may see a notice to "Please unblock challenges.cloudflare.com to proceed." when visiting withpersona.com. If you are experiencing issues accessing your customer dashboard, please visit https://app.withpersona.com/dashboard directly. This appears to work in cases where customer dashboard access is impacted by this Cloudflare issue. We are seeing some impact on our product. While API, Verifications and Workflows continue to operate normally, Profile Reports are currently offline and being bypassed.

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 11/18/2025 02:26PM

We continue to monitor the situation and will provide updates as Cloudflare works towards resolving the issues on their side.

MONITORING about 2 months ago - at 11/18/2025 02:02PM

We continue to monitor the situation and will provide updates as Cloudflare works towards resolving the issues on their side.

INVESTIGATING about 2 months ago - at 11/18/2025 02:02PM

The issues are a result of a global Cloudflare outage. We are tracking status on resolution of the incident with Cloudflare.

INVESTIGATING about 2 months ago - at 11/18/2025 02:01PM

A global Cloudflare outage is impacting some Persona websites. Users may see a notice to "Please unblock challenges.cloudflare.com to proceed." when visiting withpersona.com.

If you are experiencing issues accessing your customer dashboard, please visit https://app.withpersona.com/dashboard directly. This appears to work in cases where customer dashboard access is impacted by this Cloudflare issue.

We are seeing some impact on our product. While API, Verifications and Workflows continue to operate normally, Profile Reports are currently offline and being bypassed.

Latest Persona outages

Cloudflare incident impacting customer traffic - 14 days ago
Increased latencies in APIs - about 1 month ago
Degraded performance for US address input components - about 2 months ago
Workflow HTTP steps - about 2 months ago
Increased latency on webhooks - 2 months ago

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