Outage in Persona
Case Status - Not Updating
Resolved Minor
June 22, 2026 - Started 25 days ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
A minor incident on the Persona platform prevented users from updating case statuses for cases assigned to case queues. The issue lasted approximately 36 minutes before a fix was deployed at 19:20 UTC on June 22, 2026. Case status updates were confirmed to be functioning again by 19:34 UTC, with monitoring in place to confirm full resolution.
We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.
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Latest Updates ( sorted recent to last )
MONITORING
25 days ago - at 06/22/2026 07:34PM
Case status can now be updated after the fix was implemented. We are currently monitoring to confirm full resolution.
IDENTIFIED
25 days ago - at 06/22/2026 07:20PM
The root cause of the issue has been identified and we rolled out a fix at 19:20 UTC.
INVESTIGATING
25 days ago - at 06/22/2026 06:29PM
We're investigating an issue that is causing users to not able to update case status in the Persona platform. Issue is limited to cases that are assigned to case queues.
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