Outage in Persona
Elevated Latency on Document verifications and Government ID verification
Resolved Minor
July 21, 2026 - Started 24 days ago
- Lasted about 22 hours
Incident Report
Summary AI Generated
Persona experienced elevated response times for document and government ID verifications in the US region from approximately 12:50 to 16:30 UTC on July 21st. A fix was applied at 19:15 UTC, with monitoring continuing afterward. The incident lasted roughly 21 hours in total before full resolution.
We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.
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Latest Updates ( sorted recent to last )
MONITORING
24 days ago - at 07/21/2026 05:08PM
Between 12:50 and 16:30 UTC (July 21st), we saw elevated response times across government ID and document verifications in the US region. This is now being monitored. A fix was applied at 19:15 UTC (July 21st), and monitoring is ongoing.
INVESTIGATING
24 days ago - at 07/21/2026 03:08PM
We're currently investigating elevated response times in the US region, impacting document and government ID verifications. We'll post an update soon.
Latest Persona outages
Missing verification images on Dashboard - about 1 month ago
Case Status - Not Updating - about 2 months ago
Errors with AAMVA verifications - about 2 months ago
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