Outage in Persona
Elevated Latency on Document and Government ID verifications (EU)
Resolved Minor
July 23, 2026 - Started 1 day ago
- Lasted about 8 hours
Incident Report
Summary AI Generated
**Persona** experienced elevated latency on document and government ID verifications in the EU region for approximately 8 hours, beginning at 10:45 UTC on July 23, 2026. The incident was classified as minor and impacted verification response times across the EU. Partial recovery was observed by 17:54 UTC as capacity improved, with the situation continuing to be monitored.
We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 07/23/2026 05:54PM
We are seeing partial recovery in the EU region, and capacity has improved. We are continuing to monitor the situation.
INVESTIGATING
1 day ago - at 07/23/2026 02:33PM
We are currently investigating elevated response times affecting document and government ID verifications in the EU region. The issue began at approximately 10:45 UTC.
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