Outage in Pexip

Sydney PoP Outage - GCP

Resolved Minor
June 20, 2022 - Started over 2 years ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently experiencing an outage of the Sydney PoP (Google) which is impacting calls and registrations for this location. The PoP has been removed from production as we investigate this issue, all services impacted are being routed via alternative PoPs.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 06/21/2022 01:18AM

The cause of this outage at the Sydney PoP has been rectified. The PoP has been placed back in to production and calls to MS Teams, Google Meet and VMR's are routing normally.

Call routing for registered endpoints and MMV clients may be impacted by connection failures in some call scenarios.

We will continue to monitor stability of this location and provide updates as the situation progresses.

IDENTIFIED over 2 years ago - at 06/20/2022 11:53PM

The cause of this issue at the Sydney PoP has been identified and the Ops teams are continuing to work to resolve this issue.

INVESTIGATING over 2 years ago - at 06/20/2022 09:43PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/20/2022 09:37PM

We are currently experiencing an outage of the Sydney PoP (Google) which is impacting calls and registrations for this location.

The PoP has been removed from production as we investigate this issue, all services impacted are being routed via alternative PoPs.

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