Outage in Pexip

Outbound Calls from VMRs to SIP Destinations Failing

Resolved Minor
November 21, 2023 - Started about 2 years ago - Lasted 2 days
Official incident page

Incident Report

Outbound VMR calls to SIP destinations routing via the Singapore PoP are failing. The Operations teams are currently investigating.
Components affected
Pexip VMR service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/23/2023 07:34AM

No further issues have been observed or reported. All systems are operational at this time.

MONITORING about 2 years ago - at 11/21/2023 02:58AM

The cause of the issue has been identified and the issue mitigated.

We are continuing to monitor calling performance to ensure that services have returned to normal operation.

INVESTIGATING about 2 years ago - at 11/21/2023 01:46AM

Outbound VMR calls to SIP destinations routing via the Singapore PoP are failing.

The Operations teams are currently investigating.

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