Outage in Pexip

Some users may be unable to initiate new calls and use some features on Pexip Portals

Resolved Minor
January 18, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue with occasional call failures on the service.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/19/2024 04:10PM

No further issues have been observed or reported. All systems are operational at this time.

MONITORING 10 months ago - at 01/19/2024 03:15PM

A fix for The Cloud OTJ issue has been implemented, and Cloud One-Touch Join Providers can now be created. Our team is continuing efforts to enhance stability in response to the incident.

IDENTIFIED 10 months ago - at 01/19/2024 07:26AM

The current status indicates that the Cloud One-Touch Join service is experiencing issues, leading to the temporary inability to set up Calendar Providers.

MONITORING 10 months ago - at 01/18/2024 08:54PM

All issues have been mitigated and the team is continuing to optimize performance.

IDENTIFIED 10 months ago - at 01/18/2024 03:28PM

We have identified a potential problem with Partner Portal users being unable to invite new EUL Users, and we are actively addressing and resolving any remaining issues.

MONITORING 10 months ago - at 01/18/2024 12:57PM

Access to the Analytics portal is restored and we are monitoring the results.

IDENTIFIED 10 months ago - at 01/18/2024 12:05PM

A fix has been implemented and the call connectivity issue is resolved, however, the Analytics portal is not available at that moment.

IDENTIFIED 10 months ago - at 01/18/2024 12:00PM

The issue has been identified and our team is actively working on a solution.

INVESTIGATING 10 months ago - at 01/18/2024 11:35AM

We are currently investigating an issue with occasional call failures on the service.

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