Outage in Pexip

Registered Endpoints not registering to closest PoP

Resolved Minor

August 08, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are aware of an issue where some registered endpoints are not registering to their closest PoP. We have identified this issue is related to an upgrade from today and are in the process of rolling this back shortly.

Components affected

Pexip Provisioning service

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/08/2024 05:35PM

No further issues have been observed or reported and all systems are operational at this time.

MONITORING over 1 year ago - at 08/08/2024 04:45PM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 08/08/2024 04:44PM

At this time we have rolled back our upgrade and most endpoints have reverted to their closest PoPs.

If your device has not reverted to the closest PoP please restart your provisioning service or restart your endpoint to re-provision.

IDENTIFIED over 1 year ago - at 08/08/2024 04:22PM

We are aware of an issue where some registered endpoints are not registering to their closest PoP.

We have identified this issue is related to an upgrade from today and are in the process of rolling this back shortly.

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