Outage in Pexip

Cloud OTJ Service Disruption Affecting M365 Mailboxes

Major

February 28, 2026 - Started about 9 hours ago
Official incident page

Incident Report

We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

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Latest Updates ( sorted recent to last )

MONITORING about 1 hour ago - at 02/28/2026 04:41PM

We have identified an issue affecting some Microsoft 365 tenants. The impact has been traced to a third-party application making mailbox queries through the Microsoft Graph API, which may result in degraded performance or unexpected behavior in Pexip Cloud OTJ.

Customers experiencing issues with Cloud OTJ are advised to open a support ticket so our team can review their environment and provide additional details and guidance.

INVESTIGATING about 9 hours ago - at 02/28/2026 09:03AM

We have contacted Microsoft to investigate this issue together with them.

INVESTIGATING about 9 hours ago - at 02/28/2026 09:00AM

We have observed a Cloud OTJ issue affecting some M365 mailboxes. Our Team is looking into it.

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