Outage in Pexip

Teams CVI -- Untrusted and SIP Guest Join participants can't see each other in meetings.

Resolved Minor
December 09, 2025 - Started 6 days ago - Lasted about 12 hours
Official incident page

Incident Report

We are investigating an issue where Untrusted/Guest CVI and SGJ (SIP Guest Join) VTC participants are not visible to other VTC participants in a Teams CVI meeting. Teams clients are not affected and can see all participants.
Components affected
Pexip Cloud Video Interop for Microsoft Teams

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 12/09/2025 08:27PM

This incident has been resolved.

IDENTIFIED 6 days ago - at 12/09/2025 07:39PM

The fix rollout is currently in progress. The issue has been resolved in the US and APAC regions, and deployment is ongoing in EMEA and the. We will provide a further update on the status once the rollout is complete.

IDENTIFIED 6 days ago - at 12/09/2025 10:23AM

The fix rollout is currently in progress. The issue has been resolved in the APAC region, and deployment is ongoing in EMEA and the US. We will provide a further update on the status once the rollout is complete.

IDENTIFIED 6 days ago - at 12/09/2025 08:57AM

The issue has been identified and a fix is being rolled out.

INVESTIGATING 6 days ago - at 12/09/2025 08:26AM

We are investigating an issue where Untrusted/Guest CVI and SGJ (SIP Guest Join) VTC participants are not visible to other VTC participants in a Teams CVI meeting. Teams clients are not affected and can see all participants.

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