Outage in Pexip

Poly Group Endpoints Provisioning Issue in APAC

Resolved Minor
August 16, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We're investigating reports of Poly Group endpoints in the APAC region being unable to connect to the provisioning service. Our team is working on identifying the cause and will share updates as soon as possible.
Components affected
Pexip Provisioning service
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/16/2024 04:26PM

This incident has been resolved.

MONITORING 3 months ago - at 08/16/2024 02:19PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 08/16/2024 10:21AM

We're investigating reports of Poly Group endpoints in the APAC region being unable to connect to the provisioning service. Our team is working on identifying the cause and will share updates as soon as possible.

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