Outage in Pexip

PPT Live sharing not working for SGJ endpoints in Teams meetings

Resolved Minor
November 05, 2025 - Started about 1 month ago - Lasted 7 days
Official incident page

Incident Report

Pexip have identified an issue with SIP Guest Join calls when sharing PowerPoint Live interactive content in a Teams meeting. PPT Live content is not displayed and the interactive content splash screen is displayed instead. This issue is not observed in standard CVI calls. We are currently investigating the issue.
Components affected
Pexip Cloud Video Interop for Microsoft Teams

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/12/2025 11:02AM

The related Microsoft rollout should be completed at this stage and our testing indicates that the issue has been successfully resolved.

IDENTIFIED 27 days ago - at 11/10/2025 12:23PM

The Microsoft Engineering team has identified the issue and is in the process of rolling out a fix. We will provide another update once the rollout is complete or if any new information becomes available.

INVESTIGATING about 1 month ago - at 11/05/2025 10:43AM

We are working with the Microsoft Engineering team to investigate the PowerPoint Live issue. As a temporary workaround, please share a window or screen from a Teams client when the meeting includes SIP Guest Join VTC participants.

INVESTIGATING about 1 month ago - at 11/05/2025 02:59AM

Pexip have identified an issue with SIP Guest Join calls when sharing PowerPoint Live interactive content in a Teams meeting. PPT Live content is not displayed and the interactive content splash screen is displayed instead.

This issue is not observed in standard CVI calls.

We are currently investigating the issue.

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