Outage in Pexip
Teams SIP Guest Join Fails for Teams Meetings with 15-Digit IDs
Resolved MinorIncident Report
Summary AI Generated
Pexip experienced an issue where Teams SIP Guest Join calls failed to connect for meetings with 15-digit IDs, preventing users from joining via SIP devices, Zoom, or Google Rooms. The Cloud Video Interop for Microsoft Teams component was affected for 1.4 hours. A fix was implemented to support longer meeting IDs, and customers using the "Pexip Ad Hoc Join for Teams on Cisco endpoints" feature need to update their configuration file to ensure compatibility with meeting IDs longer than 14 digits.
We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
Components affected
Pexip Cloud Video Interop for Microsoft TeamsNeed to monitor Pexip outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 03/30/2026 02:12PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 03/30/2026 01:05PM
A fix has been implemented for the issue. Teams Guest Join calls with 15-digit meeting IDs should now connect successfully.
Customers running the "Pexip Ad Hoc Join for Teams on Cisco endpoints" (https://help.pexip.com/macros/ad-hoc-join-teams.htm) need to update the msteams-macro-settings.js file to ensure the regex supports meeting IDs longer than 14 digits.
INVESTIGATING
about 11 hours ago - at 03/30/2026 12:47PM
We are currently investigating an issue where Teams SIP Guest Join calls fail to connect when using 15-digit meeting IDs. Users attempting to join these meetings from SIP devices, Zoom, or Google Rooms may fail to connect.
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