Outage in Pexip

SIP Call Failures in Washington PoP

Resolved Minor
November 12, 2025 - Started about 2 months ago - Lasted 6 days
Official incident page

Incident Report

We are currently investigating an issue impacting SIP calls routed through the Washington PoP. Some calls may experience connection failures or unexpected disconnections.
Components affected
Pexip VMR service Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability Service

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2025 12:26PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/17/2025 09:56AM

Additional enhancements were rolled out over the weekend, and our team is continuing to monitor the platform to ensure smooth operation.

MONITORING about 2 months ago - at 11/12/2025 05:44PM

We are no longer observing SIP call disruptions in the Washington PoP. The situation is stable, and we will continue monitoring to ensure stability.

INVESTIGATING about 2 months ago - at 11/12/2025 05:02PM

We are currently investigating an issue impacting SIP calls routed through the Washington PoP. Some calls may experience connection failures or unexpected disconnections.

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