Outage in Philips HealthSuite Digital Platform
Axeda is partially down
Resolved MajorIncident Report
Axeda endpoint is failing intermittently, Sev0 case is registered with PTC. PTC and their R&D team is looking into issue.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 4 years ago - at 03/24/2022 08:39PM
This incident has been resolved.
MONITORING
almost 4 years ago - at 03/24/2022 08:39PM
The Axeda was restarted at 14:00 UTC. As of 20:00 UTC things appear to be back to normal So this is being closed out
MONITORING
almost 4 years ago - at 03/24/2022 05:04PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
almost 4 years ago - at 03/24/2022 05:03PM
Node which was having issues has been restarted by PTC team. we are closely monitoring for the connection to get stable.
INVESTIGATING
almost 4 years ago - at 03/24/2022 09:08AM
Axeda endpoint is failing intermittently, Sev0 case is registered with PTC. PTC and their R&D team is looking into issue.
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