Outage in Philo
Issues with Amazon billed accounts getting deactivated
Resolved Major
June 22, 2026 - Started 25 days ago
- Lasted 1 day
Incident Report
Summary AI Generated
Philo experienced a major incident lasting approximately 40 hours in which Amazon-billed accounts were incorrectly deactivated, preventing affected customers from accessing the apps. The root cause was an Amazon outage, which Amazon identified and resolved on their end while Philo engineers simultaneously worked to restore customer access. Philo deployed mitigation changes following Amazon's all-clear and moved to monitoring to confirm resolution.
We are currently investigating this incident.
Components affected
Philo AppsLatest Updates ( sorted recent to last )
INVESTIGATING
25 days ago - at 06/23/2026 02:42AM
We are currently investigating this incident.
IDENTIFIED
25 days ago - at 06/23/2026 07:42AM
Amazon confirmed they identified the issue and are working on a fix. Our engineers are also working on restoring access for impacted customers.
IDENTIFIED
25 days ago - at 06/23/2026 03:00PM
We are aware that there are some Amazon billed customers that are still affected by the Amazon Outage. Our engineers our continuing to work on restoring access to customers who were impacted.
MONITORING
24 days ago - at 06/23/2026 03:56PM
We received the all clear from Amazon and have pushed changes we had implemented to mitigate the issue and are currently monitoring the result.
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