Check if Philo is down, official outages, user-reported issues, and outages map.
Philo is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Philo status data.
IsDown has tracked 42 incidents since started monitoring Philo status in July 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
May 21, 2025
12:07 AM CEST
|
Minor
Our engineers are investigating an issue causing problems for some customers with the video player.
|
about 1 hour |
Apr 23, 2025
11:53 PM CEST
|
Major
An external service used to deliver **email** codes for our **sign-up** and **sign-in** flows are...
|
about 4 hours |
Jan 29, 2025
04:16 PM CET
|
Major
We are currently investigating this incident.
|
22 minutes |
Jan 15, 2025
10:24 PM CET
|
Minor
We've received reports that videos are not playable and/or there is a black screen.We've identifi...
|
22 minutes |
Jan 15, 2025
09:40 PM CET
|
Minor
We are receiving reports of playback issues. We are investigating and will provide an update soon.
|
22 minutes |
Nov 14, 2024
01:28 AM CET
|
Major
We are actively investigating errors with video playback for live content. Our engineering team i...
|
22 minutes |
Oct 27, 2024
02:04 PM CET
|
Minor
There is an active issue upstream of Philo with all channels coming from AMC Networks, and as a r...
|
about 2 hours |
Oct 02, 2024
05:38 AM CEST
|
Minor
We are experiencing an outage for Au0026E, FYI, LMN, Lifetime, and Vice due to an upstream issue ...
|
about 2 hours |
Sep 17, 2024
09:09 PM CEST
|
Major
We are actively investigating an issue where users are unable to play video and will post updates...
|
22 minutes |
Jul 02, 2024
12:35 AM CEST
|
Minor
Our engineers identified an issue with playback on Android and FireTV devices running older app v...
|
about 4 hours |
Victoria - Philo still not working i cleared the caches it's been since Tuesday afternoon I've called they said they're working on it. Still no word .
Bob - Philo will not load on TV or in browser..
Karen - Since last night, Philo won't play programs...live, taped/saved. Guide loads but black screen then appears while trying to play....except for a few seconds of static sound & weird mix of colors! Removing/reinstalling channel & deleting Roku cache didn't help nor did tech support. Wish ....
Betty - The streaming App is gone from my tv.
Ke - Cannot get any programming to actually play — live stream just shows a blank black screen. Same with every Saved program. This has been happening on and off for several days! WTF?!?.
Joe - For 2 days now when I launch Philo I get this message, "Opps! Something went wrong on our end and we could not load anything to watch." Try again..
Pam - App does not open on my Samsung TV. All other apps open. I have reloaded. I have deleted and reinstalled. This is a frequent problem.
Nan - Channels will not cone up/play.
Larry - Trying to watch on my desktop, keep getting this message: Network Issue We've lost connection to Philo. Please reload your browser to continue. Reload I've reloaded 20 times, same thing. Tried 3 different browsers, get the same message. My ....
Taylor - Can't fast forward through program.
Chad - Playback error and then nothing will play!.
Carter - App will load but won't play anything live or saved..
Kathy - It’s telling me no showings available .
Cassandra - Having issues with playback.
Heather - None of the channels will load the show. I can select a show but it will not play.
andre - I keep getting an error message .
David - Streaming service is down..
Lindsey - Not working right, can't watch any saved shows..
Lori - Show I was watching and was fine went to check if I was saving which I was, went back into show and took 20 minutes to load. Now sound but picture froze.
Component | Status |
---|---|
help.philo.com | OK |
Sign Up | OK |
Sign In | OK |
Video | OK |
Apps | OK |
Philo is a streaming service offering live and on-demand TV content, accessible through various apps with options to sign up or sign in for viewing.
Monitoring Philo since July 2022
Tracking 5 Philo services and regions
5 incidents in 2025
Philo isn't down. You can check Philo status and incident details on the top of the page. IsDown continuously monitors Philo official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Philo is currently operational. You can check Philo status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Philo being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Philo official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Philo last outage was on May 21, 2025 with the title "Video Playback Issues Under Investigation"
IsDown and DownDetector help users determine if Philo is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Philo's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.