Is Philo Down? Check the current Philo status

Philo is operational

Updated

Philo not working for you?

Monitoring Philo since July 2022. Learn more

Monitoring 5 Philo services and regions

3 incidents in 2025

Current Philo official ongoing incidents

No incidents reported in Philo's status page

IsDown pulls data from Philo's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

Philo issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about Philo problems

  • K

    Ke

    4 days ago

    Cannot get any programming to actually play — live stream just shows a blank black screen. Same with every Saved program. This has been happening on and off for several days! WTF?!?

  • J

    Joe

    about 2 months ago

    For 2 days now when I launch Philo I get this message, "Opps! Something went wrong on our end and we could not load anything to watch." Try again.

  • P

    Pam

    2 months ago

    App does not open on my Samsung TV. All other apps open. I have reloaded. I have deleted and reinstalled. This is a frequent problem

  • N

    Nan

    4 months ago

    Channels will not cone up/play

  • L

    Larry

    4 months ago

    Trying to watch on my desktop, keep getting this message: Network Issue We've lost connection to Philo. Please reload your browser to continue. Reload I've reloaded 20 times, same thing. Tried 3 different browsers, get the same message. My ...

  • T

    Taylor

    5 months ago

    Can't fast forward through program

  • C

    Chad

    6 months ago

    Playback error and then nothing will play!

  • C

    Carter

    6 months ago

    App will load but won't play anything live or saved.

  • K

    Kathy

    6 months ago

    It’s telling me no showings available

  • C

    Cassandra

    8 months ago

    Having issues with playback

  • H

    Heather

    9 months ago

    None of the channels will load the show. I can select a show but it will not play

  • A

    andre

    9 months ago

    I keep getting an error message

  • D

    David

    9 months ago

    Streaming service is down.

  • L

    Lindsey

    9 months ago

    Not working right, can't watch any saved shows.

  • L

    Lori

    11 months ago

    Show I was watching and was fine went to check if I was saving which I was, went back into show and took 20 minutes to load. Now sound but picture froze

Philo outage history

IsDown has tracked 40 incidents since started monitoring Philo status in July 2022.

  • Jan 29 2025
    Issue with Guide not loading

    about 1 month ago · lasted 22 minutes

    We are currently investigating this incident. More details

  • Jan 15 2025
    Video Playback/Black screen issue

    about 2 months ago · lasted 22 minutes

    We've received reports that videos are not playable and/or there is a black screen.We've identified the issue and are working on a fix. More details

  • Jan 15 2025
    Playback issue/Black screen

    about 2 months ago · lasted 22 minutes

    We are receiving reports of playback issues. We are investigating and will provide an update soon. More details

  • Jul 2022 ...
    IsDown started monitoring Philo status

    We've tracked and collected 40 incidents since started monitoring Philo status

Philo outages in the last 30 days

Number of Incidents

0 issues

Last incident

43 days ago

Having problems with Philo? What can you do?

  1. First, stay calm.

    • We know it's stressful when Philo is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did Philo already acknowledge the issue? And published a status update? (You can find it in the top of the page or in Philo status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If Philo is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.

Check Philo components, services, or regions current status in real-time

Apps
OK
help.philo.com
OK
Sign In
OK
Sign Up
OK
Video
OK

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Frequently Asked Questions

Is Philo down today?

Philo isn't down. You can check Philo status and incident details on the top of the page. IsDown continuously monitors Philo official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Philo status?

Philo is currently operational. You can check Philo status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Philo outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Philo slow today?

Currently there's no report of Philo being slow. Check on the top of the page if there are any reported problems by other users.

How are Philo outages detected?

IsDown monitors the Philo official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last Philo outage?

Philo last outage was on January 29, 2025 with the title "Issue with Guide not loading"

Philo not working for you? How do I know if Philo is down?
How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.