Outage in Philo

Email sign-up and sign-in codes are not being delivered

Resolved Major
April 23, 2025 - Started 26 days ago - Lasted about 4 hours

IsDown continuously monitors the Philo status page and multiple sources to provide up-to-date information. Check back with us for the latest Philo uptime status.

Outage Details

An external service used to deliver **email** codes for our **sign-up** and **sign-in** flows are currently impacted. This service is actively investigating the issue.Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method.
Components affected
Philo Sign Up Philo Sign In
Latest Updates ( sorted recent to last )
IDENTIFIED 26 days ago - at 04/23/2025 09:51PM

An external service used to deliver **email** codes for our **sign-up** and **sign-in** flows are currently impacted. This service is actively investigating the issue.Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method.

MONITORING 26 days ago - at 04/23/2025 10:14PM

Our email delivery service looks to be improving and getting sign-up and sign-in issues resolved! There may be some codes that are have timed out, so signing back in to get a new code might be required.We'll continue to monitor the status until we have confirmed the issue to be fully resolved.

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