Outage in Philo
Email sign-up and sign-in codes are not being delivered
Resolved Major
April 23, 2025 - Started 10 months ago
- Lasted about 4 hours
Incident Report
An external service used to deliver **email** codes for our **sign-up** and **sign-in** flows are currently impacted. This service is actively investigating the issue.Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method.
Latest Updates ( sorted recent to last )
IDENTIFIED
10 months ago - at 04/23/2025 09:51PM
An external service used to deliver **email** codes for our **sign-up** and **sign-in** flows are currently impacted. This service is actively investigating the issue.Temporary workaround for existing customers is to use an already linked mobile number to your account as your sign-in method.
MONITORING
10 months ago - at 04/23/2025 10:14PM
Our email delivery service looks to be improving and getting sign-up and sign-in issues resolved! There may be some codes that are have timed out, so signing back in to get a new code might be required.We'll continue to monitor the status until we have confirmed the issue to be fully resolved.
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