Outage in Philo
Video playback freezing on Roku G000x/H000x models
Resolved Minor
September 15, 2026 - Started 25 days ago
- Lasted 7 days
Incident Report
Summary AI Generated
Philo experienced video playback freezing on Roku G000x/H000x device models, affecting the Video component for approximately 6.8 days. Roku identified the root cause of the playback issues shortly after the incident began. No resolution or fix has been confirmed beyond the identification of the error.
We are currently investigating this incident.
Components affected
Philo VideoLatest Updates ( sorted recent to last )
INVESTIGATING
25 days ago - at 09/15/2026 04:00PM
We are currently investigating this incident.
IDENTIFIED
25 days ago - at 09/15/2026 05:05PM
Roku has identified the error causing the spike in playback issues for the affected devices.
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