Outage in Philo
Phone Support Service Disruption
Resolved Major
October 09, 2026 - Started 1 day ago
- Lasted 20 minutes
Incident Report
Summary AI Generated
Philo's Phone Support service experienced a disruption lasting approximately 20 minutes, during which customers were unable to reach support by phone. Chat and Email Support remained available as alternatives, though with potential delays. A fix was implemented and the team moved to a monitoring phase to confirm resolution.
We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue.Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience.
Latest Updates ( sorted recent to last )
INVESTIGATING
1 day ago - at 10/09/2026 10:42PM
We’re currently experiencing issues with our Phone Support service. Chat and Email Support remain available, but may experience some delays while we work to resolve the issue.Our team is actively investigating and working to restore normal service as quickly as possible. We appreciate your patience and apologize for any inconvenience.
MONITORING
1 day ago - at 10/09/2026 10:57PM
We implemented a fix and are currently monitoring the result.
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