Outage in Phreesia

Errors taking Credit Card Payments

Resolved Minor

May 13, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our Engineering team is currently investigating an issue where users are unable to collect payments when swiping a credit card on Pads and the Dashboard. Transactions can still be taken by manually entering the card information on the Dashboard. Please check back at this page for additional updates.

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/13/2025 09:08PM

We have continued to observe no further issues with collecting payments via credit card swipes, both on Pads and through the Dashboard.

We will now mark this as resolved.

MONITORING 11 months ago - at 05/13/2025 04:29PM

We are no longer seeing issues with collecting payments when swiping a credit card on Pads and the Dashboard. We are currently monitoring to ensure continued stability.

INVESTIGATING 11 months ago - at 05/13/2025 02:42PM

Our Engineering team is currently investigating an issue where users are unable to collect payments when swiping a credit card on Pads and the Dashboard. Transactions can still be taken by manually entering the card information on the Dashboard.

Please check back at this page for additional updates.

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