Outage in Phreesia

SMS and 2FA delivery failures to AT&T Customers

Resolved Minor
April 22, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We are currently seeing issues with SMS and 2FA delivery to AT&T customers. Our texting vendor, Twilio, is working closely with the carrier partner to resolve this issue. In the meantime, we recommend using alternative methods to have patients complete their check-in workflows like email, or pads. We will continue to provide regular updates and thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/22/2025 08:36PM

We have continued to see successful delivery of SMS and 2FA messages to AT&T customers after they resolved the issue earlier this morning.

We will now mark this as resolved.

MONITORING about 1 month ago - at 04/22/2025 02:56PM

AT&T has resolved the issue that was impacting SMS and 2FA delivery to their customers. We are now observing successful message deliveries.

We will continue to monitor.

INVESTIGATING about 1 month ago - at 04/22/2025 01:50PM

We are currently seeing issues with SMS and 2FA delivery to AT&T customers. Our texting vendor, Twilio, is working closely with the carrier partner to resolve this issue.

In the meantime, we recommend using alternative methods to have patients complete their check-in workflows like email, or pads.

We will continue to provide regular updates and thank you for your patience.

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