Outage in Phreesia

Dashboard, Integration and Payment Performance Issues

Resolved Minor

May 22, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our engineering team is currently investigating multiple dashboard, integration and payment performance issues. Payment transactions can still be taken by manually entering the card information on the dashboard. Please check back at this page for additional updates.

Components affected

Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Dashboard Phreesia Pads Phreesia Pads Phreesia Pads Phreesia Pads Phreesia Pads Phreesia Pads Phreesia Eligibility and Benefits Verification Phreesia Eligibility and Benefits Verification Phreesia Support Portal Phreesia Support Portal Phreesia Eligibility and Benefits Verification Phreesia Eligibility and Benefits Verification Phreesia Eligibility and Benefits Verification Phreesia Eligibility and Benefits Verification Phreesia Single Sign-On to Dashboard Phreesia Single Sign-On to Dashboard Phreesia Import Functions Phreesia Import Functions Phreesia Support Portal Phreesia Support Portal Phreesia Support Portal Phreesia Support Portal Phreesia Export Functions Phreesia Export Functions Phreesia Single Sign-On to Dashboard Phreesia Single Sign-On to Dashboard Phreesia Single Sign-On to Dashboard Phreesia Single Sign-On to Dashboard Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Import Functions Phreesia Import Functions Phreesia Import Functions Phreesia Import Functions Phreesia Mobile - Email Phreesia Mobile - Email Phreesia Export Functions Phreesia Export Functions Phreesia Export Functions Phreesia Export Functions Phreesia Patient Chat Phreesia Patient Chat Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Payment Services - Processor Phreesia Payment Services - Processor Phreesia Mobile - Email Phreesia Mobile - Email Phreesia Mobile - Email Phreesia Mobile - Email Phreesia Payment Services - Gateway Phreesia Payment Services - Gateway Phreesia Patient Chat Phreesia Patient Chat Phreesia Patient Chat Phreesia Patient Chat Phreesia Self-Scheduling Phreesia Payment Services - Processor Phreesia Payment Services - Processor Phreesia Payment Services - Processor Phreesia Payment Services - Processor Phreesia Self-Scheduling Phreesia Arrival Stations Phreesia Payment Services - Gateway Phreesia Payment Services - Gateway Phreesia Payment Services - Gateway Phreesia Payment Services - Gateway Phreesia Arrival Stations Phreesia Self-Scheduling Phreesia Self-Scheduling Phreesia Self-Scheduling Phreesia Self-Scheduling Phreesia Arrival Stations Phreesia Arrival Stations Phreesia Arrival Stations Phreesia Arrival Stations

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 05/22/2025 09:00PM

Our engineering team has identified and resolved the issue, and you should now see normal functionality.

We sincerely apologize for the disruption and inconvenience this has caused.

MONITORING 11 months ago - at 05/22/2025 08:14PM

The queue build up has cleared, and Imports/Exports to PM and EHR systems are functioning as expected.

Dashboard actions and payment processing remain stable. We will continue to monitor performance.

IDENTIFIED 11 months ago - at 05/22/2025 07:22PM

Our engineering team has identified the root cause of the issue that was affecting multiple areas, including dashboard actions, PM/EHR integrations and payment transactions via credit card swipe.

Dashboard actions and payment processing are now functioning normally and you should no longer be experiencing delays or payment errors.

PM/EHR imports and exports have built up queues as the result of this issue that are still clearing, this may lead to some degraded performance. We will continue to monitor.

Please check back at this page for additional updates.

INVESTIGATING 11 months ago - at 05/22/2025 06:21PM

Our engineering team is currently investigating multiple dashboard, integration and payment performance issues.

Payment transactions can still be taken by manually entering the card information on the dashboard.

Please check back at this page for additional updates.

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